Contact information

Contact Us

Last updated: May 30, 2026
Our customer service team is fully dedicated to resolving order issues, furniture product consultations, shipping updates and after-sales support for your UrbanFurnCoQ purchases.

Get In Touch

  • Business Operator: UrbanFurnCoQ
  • Support Email: support@urbanfurncoq.com

    Response guarantee: All customer emails receive a formal reply within 24 business hours on working weekdays.
  • Customer Service Phone: +1 (830) 672-1945
  • Physical Warehouse & Mailing Address:

    1595 County Road 342, Gonzales, Texas 78629, United States

Business Support Hours

Our customer service team operates out of Gonzales, Texas (Central Time, CT):
  • Monday to Friday: 9:00 AM – 5:00 PM (CT)
  • Saturday, Sunday & U.S. Federal Holidays: Fully closed
Messages submitted during off-hours or holidays will be prioritized and answered first on the next working business day.

Quick Support Tips

  1. Attach your unique order number in every email inquiry to speed up order lookup and issue resolution.
  2. For damaged furniture claims, attach clear photos of outer packaging damage and product defects.
  3. Check our Shipping Policy and Return & Refund Policy pages for standard FAQs before reaching out.